faqs

We do not stock sun cream. Please come prepared and if possible apply your suncream before arriving at the centre.

We do not sell swimwear, but we do sell armbands, balls, inflatable rings and goggles.

When booking online, payment is by card through our booking system. Walk-ups can pay using card or cash on arrival. Card and cash payments are also accepted at the cafe.

We accept most major credit and debit cards, as well as Apple Pay and American Express.

No, the use of flippers snorkels and scuba masks are not allowed in the general swim sessions. The use of mermaid tails is not permitted.

Yes, we offer private bookings mainly on a weekend after general swim session. Clubs are also able to hire the pool for their activities. If you're a club and interested in hiring the pool, please email reception@haltwhistleleisure.co.uk.

Yes you can, but please wash them thoroughly before entering the water, particularly if you use the suit in the river or sea.

Yes. We keep all lost property for a minimum period of 2 weeks due to storage limitations. Please call or email us to check if we have your item. Claimed items will be stored for 2 weeks from their claim date for you to collect. All lost property not collected is donated to local good causes or where possible recycled.

Yes, we are open in most weather conditions. The only time we will shut is if there is lightening overhead. An ‘all clear’ to re-enter the water will be given when it is safe to do so.

No, once you have booked your space it is yours for the duration of the session. You may arrive anytime throughout, however last admittance is 30 minutes before the end of the session.